Thank you for shopping with Crustile Shop. We are committed to providing a smooth and reliable delivery experience for every order.

1. Order Processing

• Orders are processed after confirmation of the order and customer details.
• Orders are generally dispatched within 1–3 business days.
• During sales, promotions, holidays, or periods of high order volume, processing may take additional time.
• Customers will be contacted if there is an unexpected delay with their order.

2. Delivery Time

For deliveries within Pakistan, estimated delivery is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

• Customer's location
• Courier availability
• Weather conditions
• Public holidays
• Unexpected courier or logistical delays

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

If a product or promotion offers Free Delivery, the applicable free-shipping terms will be displayed on the store or at checkout.

4. Order Confirmation

After placing an order, our team may contact you by phone or SMS/WhatsApp to confirm your order and delivery details.

Please provide an accurate:

• Name
• Phone number
• Complete delivery address
• City

Incorrect or incomplete information may cause delivery delays.

5. Tracking

Where tracking information is available, customers may receive a tracking number or delivery update from the courier.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may make another attempt or return the parcel to us.

Additional delivery charges may apply if an order needs to be shipped again because of incorrect information or repeated failed delivery attempts.

7. Damaged or Incorrect Orders

Please inspect your package when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order details and clear photographs/videos of the package and product.

We will review the issue and provide an appropriate solution according to our return/refund policy.

8. Delivery Delays

Crustile Shop is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, courier disruptions, public holidays, or other unforeseen logistical issues.

9. Contact Us

For shipping or order-related questions, please contact:

Email: crustileshop@gmail.com
Phone: 0313950983

Crustile Shop
Better Products • Happier You